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Return and Refund policy:

• You have the statutory 14days, 'cooling off' period in which R J Parker Sports & Remedial Therapy will honour a refund. 
• After 14days you will need to contact the practitioner on rjparkerremedialtherapist@gmail.com to request a refund. The details of your request and time* since purchase will be taken into concideration, and a detailed explanation will be provided should your refund not be actioned. 
• There is no limit to when the voucher can be redeemed, but the voucher must be presented at the time of scheduled appointment as proof of purchase. Not providing the gift voucher, is akin to not providing proof of purchase and the attendee will be liable for the full price of the treatment booked.
• The reciever cannot request a refund. Only the purchaser within 14 days or email request after 14 days. 
• Refunds - once approved will be made through R J Parker Sports & Remedial Therapy account with  SquareUp through the original payment method and can take up to 14 days to fully process.

Change of gifted treatment

• The reciever can email R J Parker Sports  & Remedial Therapy  on rjparkerremedialtherapist@gmail.co  to request a treatment change of the gift granted to them. However if the treatment gifted is more than the treatment requested a refund will not be issued to neither the purchaser or receiver of gift.
• Should the reciever of the gift granted choose to change their treatment to another other than that is gifted and the changed treatment has a higher charge, the reciever booking the treatment will be liable to be charged the increased fee difference from the gift to full treatment charge, the reciever has chosen.

Plastic Gift Cards

• Purchases of plastic card vouchers can reuse their card as an top-up account for future treatments with R J Parker Sports  & Remedial Therapy. 
• Plastic cards sold are biodegradable.

Lost Gift Cards/Vouchers

• If gift vouchers/cards are lost:

1. Contact rjparkerremedialtherapist@gmail.com  with the explanation, including the persons name in which purchased your gift.
2. An email will be returned if a record of this purchase is found, and instructions on reissue will be provided. 
3. If there is no record of purchased gift then you must contact the gift provider for proof of purchase.
4. If the reciver books a treatment and does not have record of gift voucher or card then they will be liable for full treatment charge.

Package Purchases – Individual Use Only

Packages purchased through R J Parker Sports & Remedial Therapy are intended for use by a single individual and are non-transferable once use has begun. While packages may be purchased as a gift, they must be used in full by the named recipient. They cannot be shared or split between multiple people. This policy ensures treatments are tailored and consistent for each individual client.

Missed Appointments – Package Sessions

Appointments booked as part of a pre-paid package are subject to the same missed appointment policy as individual bookings. If a patient fails to attend a scheduled session or cancels without providing the required notice, that session will be considered used and will be deducted from the remaining package allowance. No refunds or rescheduling will be offered for missed or late-cancelled appointments, as this time has been reserved exclusively for the patient.

Booking Appointments

• When booking the appointment for your gifted treatment(s), please inform the practitioner that this is a gifted treatment before the appointment commences.
• All safety, infection control and clinical procedures must be adhered to for treatment to commence.
• All data taken is taken with the GDPR and ICO rules and regulation, find out more here.

R J Parker Sports & Remedial Therapy holds full rights reserved on Gift Card, Vouchers or Treatment packages sold.

Should you require further clarity, help or information please email  rjparkerremedialtherapist@gmail.com.